SERVICECAM DRIVES PROFITABILITY
An easy to use tool that will generate a measurable increase in red and amber work conversions, while providing the transparency customers seek.
Send service videos with quotes included via SMS for each service or inspection
Speed up the approval process for increased effeciences in your workshop
Significantly increase your recommended repair conversion rates to up to 89%+
Transform your customer experience and win loyalty to help attract new customers
Many repair shops — particularly at dealerships — have started sharing photos and videos of potential problems with customers, kind of like a telehealth appointment for their car. This service increases the average repair cost by USD$260.
Skyler Chadwick, Director of Product Consulting at Cox Automotive - the world's largest automotive services organisation. Published on CNBC JUL, 25, 2023
How Service Video Inspections Boost Revenue and Retention
Watch this Retention Roadmap video [from 3.40mins] to understand:
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The role of trust in first-service loyalty
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How video inspections build transparency and increase service approvals
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​Strategies to train and incentivise service teams effectively
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Using technology to streamline service processes and enhance efficiency
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Turning first-time visitors into lifelong customers
BRIDGE THE TRUST GAP
The transparency that the ServiceCAM video platform brings the customer digitally into your workshop and builds customer confidence, trust, and lifetime value.
YOUR #1 ASSET IS YOUR STAFF
Help them meet and exceed bonus KPIs. Free up time so they can deliver a better customer experience and at the same time reduce customer disputes and confrontations.
DEVELOPED FOR TECHNICIANS AND SERVICE ADVISORS
ServiceCAM is as easy to use as any mobile phone video app. Simplicity is the key to winning technicians' participation, so we kept functionality of the app to a “must have” specification.
VOICEOVER FOR TECHNICIANS NOT KEEN ON RECORDING SERVICE VIDEOS
Voiceover is our solution for those dealerships who struggle to convince technicians to record videos - either due to a lack of confidence or language issues.​
FIND TIME – LOSE STRESS
A key requirement for ROI is increasing efficiencies. Probably the least efficient time in a Service Advisors day is contacting customers, explaining mechanical issues and waiting for a decision.
MORE PRODUCTIVE DAYS
With ServiceCAM video the customer can view and share it with partners or family, make a decision and contact their Service Advisor with a decision saving hours of phone time every day.
The video delivers the bad news and does the upselling which leads to less stress on your Service Advisors and probably less employee churn.
PAY YOUR SERVICE ADVISORS TOP DOLLAR
ServiceCAM will help SA’s meet and exceed their KPIs. They will have less stress leading to higher productivity which will reduce churn of this key employee group within your dealership.
Your customer facing staff need the tools to succeed and as an employer you owe it to them to make that happen. It’s good for business.
Key Features
Integration
Our API’s allow integration with most of the major eVHC providers, which will enable ServiceCAM to seamlessly fit in with your current workshop systems and processes.
Branding
Customisable SMS and email templates, editable branded landing pages, and links to review platforms important to your business.
Hierarchical Structure
Full oversight available for large dealership and franchise groups, or for franchisees/service centre owners with multiple locations.
Fits all Sizes
ROs can be added individually, uploaded via a CSV file or using our API with service managers oversight of all technicians and service advisors activities.
Technician Friendly
Unique unlock PIN for each technician. Super easy video recording with pause-delete last segments. Auto-mute function with voiceover option for technicians who are not confident to add comments, and record multiple service videos simultaneously with a single device.
Quotes
Use our internal quoting system with predictive itemised parts/labour feature, or add a PDF, Quote link, or use API. Or select Callback option to discuss quote with customer. All quotes saved to local folder.
Notifications
Keep up to speed with real-time notifications covering; SMS delivery, videos watched, accepted quotes and Chats opened.
Analytics
Every metric is covered so you know who is performing and who needs a hand to improve.
Out of Cycle Servicing
If customers pass on any recommended repairs, schedule and resend them their original video at a later date to remind them of the issues. A set & forget strategy with a powerful message to re engage with the customer.
Voiceovers
Automate audio mute for non English speaking technicians allowing Service Advisors to record the voiceover at their desk.
$440,000 pa is the average revenue for our franchise customers via ServiceCAM quotes
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* Based on analytics from 75K, plus videos.